Security Policy

Data Security For credit card transactions, Real Success Coaching adds security by using 128 bit encryption through Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on the Real Success Coaching web site is the safest kind of transaction possible with a credit card.

Real Success Coaching will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Real Success Coaching will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under its Privacy Policy.

When installing, operating, or maintaining its network, Real Success Coaching will take whatever measures are practicable, or are required by law, to ensure the privacy of communications passing over its network. Interception (Monitoring and Recording). Interception of a communication during the course of its passage across the network is prohibited unless it is necessary for the effective performance of functions or activities relating to:

the installation of any line or equipment used in connection with the network, or
the operation or maintenance of the network, or
the identifying or tracing of a person suspected of having contravened a provision of Part VIIB of the Crimes Act 1914 (Cth);
interception requested by law enforcement and security agencies (which will only be undertaken on production of a lawful warrant and where Real Success Coaching is satisfied that the warrant has been issued in accordance with the requirements with the Telecommunications (Interception) Act 1979 (Cth). In addition, recording will only be undertaken where aural/visual monitoring is not suitable for the purpose and voice recording will only be undertaken where authorised by the customer or by law.)

Interception will only be undertaken in accordance with company procedures. Only staff who have received instruction on the appropriate monitoring and recording procedures and who are aware of their responsibilities for the protection of customer privacy and confidentiality will be permitted to undertake monitoring functions.

Participant monitoring may be undertaken for the purposes of improving the quality of service to customers and the training of staff, or where there is a specific operational, security or technical reason to do so. Customer consent will be obtained prior to undertaking participant monitoring unless it is not practicable to do so, such as in the case of calls or monitoring which are typically of very short duration.